🇱🇺 Managed IT — HEConcept
Managed IT services in Luxembourg
Monitoring 24/7 · Managed EDR · Helpdesk · Contractual SLAs
Request a free scoping callIT support built for Luxembourg standards
Luxembourg businesses expect their IT the way they expect everything else: reliable, discreet, multilingual and accountable. HEConcept delivers managed IT services to SMEs, fiduciaries and professional practices across the Grand Duchy — continuous monitoring, managed security on every device, verified backups and a helpdesk that knows your file, in French and English.
Our difference is structural: we are also a licensed telecom operator in Luxembourg and France. Internet access, +352 telephony and IT can run under a single contract with one support team — and for cross-border organisations, laptops that commute daily are secured by design: full-disk encryption, modern VPN, remote wipe.
Every engagement starts with a fixed-price onboarding audit: a clear picture of your estate, its risks, and a transition plan. You receive a detailed per-seat quote within 5 working days — transparent, with no hidden fees.
Get a quote →What's included
- ✓ 24/7 monitoring with contractual SLAs
- ✓ Managed EDR antivirus on every device
- ✓ Verified, restorable backups
- ✓ User helpdesk — levels 1 and 2
- ✓ Monthly report in plain business language
- ✓ One contract for IT and telecoms
Frequently asked questions
Which companies do you support in Luxembourg?
SMEs, fiduciaries, professional practices and offices across the Grand Duchy — Luxembourg City, Esch-Belval, Bettembourg, Dudelange and the Nordstad. Our sweet spot is 5 to 80 workstations: organisations whose IT is critical but who don't need a full internal IT department.
What does a managed services contract include?
Continuous monitoring of servers, workstations and network, managed OS and software updates, managed EDR antivirus on every device, verified backups, user helpdesk (levels 1 and 2), full ticket traceability and a monthly report written for managers — not just for engineers. On-site visits are scheduled or included depending on the tier.
Do you provide on-site interventions in Luxembourg?
Yes: our head office sits 30 minutes from the border, in the Lorraine corridor. Installations, hardware replacements and projects are scheduled with contractual lead times across Luxembourg City, Esch-sur-Alzette, Bettembourg, Dudelange and Differdange; day-to-day support and monitoring run remotely, in real time.
Our team is multilingual and partly cross-border — can you handle that?
That's our home ground: support in French and English, laptops that cross the border daily secured by design (full-disk encryption, modern VPN, remote wipe), and if you wish, telephony with +352 and +33 numbers unified on one platform — HEConcept is a licensed operator in both countries.
How do we get started and what does it cost?
A 30-minute scoping call, then a fixed-price onboarding audit of your IT estate, then a detailed per-seat monthly quote within 5 working days — no hidden fees, no aggressive follow-up. Transition from your current provider runs without interruption, typically within two weeks.
IT that meets Luxembourg standards
Free scoping call · Fixed-price audit · Quote within 5 working days
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